National Response Service
Backup and assistance from over 1,000 mobile security teams
Skyguard’s National Response Service is an integral part of the Skyguard Service and provides an alternative
emergency response should the emergency services be unable to attend an incident, an emergency service is not
appropriate, or for any non emergency response that employees may require.
This service is offered through 200 security companies spread across the UK, employing over 1,000 mobile teams.
Each company is a member of the Nikaro Ltd National Keyholding Service network and is certified by the Security
Industry Authority (SIA) Approved Contractor Scheme which ensures continuous high standards are achieved.
Almost anywhere, at any time, Skyguard can provide an essential lifeline...
Many employees spend some or all of their working day alone. Tim Loker is one of them.
Tim is a Metered Customer Service Advisor with Yorkshire Water. His job can involve driving to Yorkshire Water customers on his own, in quite remote areas.
Read how Skyguard and the National Response Service came to Tim Loker’s aid when he needed it the most.
Skyguard’s National Response Service drivers are:
- Screened to British Standard 7858
- Checked through the Police National Computer
- Checked and registered by the SIA
- In uniform in liveried vehicles
- Trained and certified to SIA standards in
- Conflict resolution skills
- Customer facing skills
- Security procedures
- Communications skills
Response Service drivers are given information and instructions, direct from our controllers in the
Incident Management Centre (IMC), and then kept up to date with any
new developments if they occur.
National Response Service call out
When an employee requests the National Response Service, our controllers will call out the nearest available
response service driver to the incident. Response times will vary and partly depend on the location of the incident:
there will be a quicker response in city centres than in remote rural areas. Nikaro quote an average waiting time of 28 minutes.
Our controllers will maintain regular contact with both the user and the response vehicle until the emergency has
been attended and dealt with.
Read more about how our personal safety service backs up lone workers at all hours, or
find out more about our personal alarms.